Tel: (041) 982 5331 | Mob: 086 042 7123
Thank you for visiting our website, realtools.ie . The following are the Terms and Conditions for the purchase of products from Door and Window Seals. Use of this website constitutes your agreement to be bound by these Terms and Conditions.
All Prices are exclusive of delivery and shipping charges are added once you proceed to the checkout.
All online payments are made using the secure and safe, Paypal payment gateway. We accept Visa, MasterCard & American Express.
For Customers who do not have the use of a Credit card or wish to use other forms of payment we do accept Postal orders, Cheques and Bank Drafts. However please be aware all Goods shall not be despatched until clearance of such payments.
Your order is processed by realtools.ie the moment it is received. Prices of individual items typically do not include delivery charges except where indicated. We employ third-party courier services to deliver your goods. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 21 days.
For orders being shipped outside the Republic of Ireland, realtools.ie cannot be held responsible for importation taxes/duty charges.
All address information must be accurate including the postcode where appropriate and the recipient’s telephone number. realtools.ie cannot accept responsibility for late or non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address. It is the customer’s duty to ensure that someone will be home to sign for the goods, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to realtools.ie and a charge will be made for re-delivery to the original or an alternative address.
At realtools.ie we want you to be completely satisfied with your purchase. So we have decided to accept the return of unwanted, unsuitable or faulty goods up to 21 days from the date of delivery. The goods can be returned to realtools.ie by the customer and we aim to make this process as simple as possible.
Unwanted or unsuitable goods can be returned within 21 days of receipt as long as the goods are in perfect condition and the packaging remains in an ‘as new’ state. Prior to returning the item, please contact us to let us know of your intention. We recommend using a reliable insured carrier to return the item.
If you are returning an unwanted item we do ask you to pay the cost of postage or delivery back to us. They must be well packed for return transit. Goods that are damaged as a result of poor packing will not be credited to you.
Faulty goods may be returned to us within 21 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to let us know of your intention. If you are returning a faulty item we will refund you the cost of the return postage.
realtools.ie retains the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates.
We may collect data that identifies you or can be used to identify or contact you and may include 1.) your contact/billing details (name, address, email address, telephone/fax numbers), 2.) your gift recipient’s contact details (name, address, telephone number) and 3.) your order greeting message. Credit card details are not seen or stored by us and are collected by Paypal for immediate processing.
We will process any Personal Data you provide to us for the following purposes:
Under no circumstances will your Personal Data be traded or sold to a third party. We will not disclose your Personal Data to third parties unless the third party is required to fulfil your order, for example the shipping company used to deliver your purchases.